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Contact Us

We're here to help with any questions about The Story Fairy

Email Support

For the fastest response, please email us directly

contact@thestoryfairy.com

Click to open your email client or copy the address above

What to Include in Your Email

For Order Issues:

  • • Your order ID
  • • Child's name used in the story
  • • Description of the issue

For Account Help:

  • • Your account email
  • • Subscription type (if applicable)
  • • What you need help with

Response Time: We typically respond within 24-48 hours during business days

Frequently Asked Questions

How long does it take to generate a story?

Story generation typically takes 5-10 minutes. You'll receive an email when your story is ready to view.

Can I edit my story after it's generated?

Yes! You can edit the text on any page of your story before ordering a physical book.

How long does shipping take?

Standard shipping takes 11-14 business days. Express shipping (5-8 business days) is also available at checkout.

What's the difference between Premium and Gold subscriptions?

Premium includes 10 stories/month and 15% off books. Gold includes 20 stories/month, high-quality illustrations, PDF downloads, and 25% off books.

Can I cancel my subscription anytime?

Yes, you can cancel your subscription anytime from your account settings. You'll keep access until the end of your billing period.